Frequently Asked Questions

LOOM is a powerful system designed specifically for real estate professionals. It offers a wide range of features and tools to streamline and enhance various aspects of real estate operations. 

LOOM Marketing Video

To access LOOM, you will first need an invitation. The invitation will either be sent by LOOM or by your agency administrator. You need to first “sign up” before you can “sign in”. Follow the instructions provided to create your LOOM account. 

Please note that the LOOM invitations are only valid for (24hrs) and you will need to create your account before your invitation expires. Once your account is created you can log in whenever it is convenient for you. 

If your invitation expires you will have to contact the LOOM team, support@loom.co.za land request us to re-send your invitation. 

Getting started with our software is easy! Simply contact our sales team to discuss your specific needs and request a demo. nic.meyer@loom.co.za

Our pricing varies depending on your specific needs and the scale of your agency. We offer flexible pricing plans, on a monthly subscription. Contact our sales team for a customised quote: Nic.Meyer@loom.co.za

Our preferred payment method is via Credit Card. 

EFT payments are also accepted. Please send proof of payment to: finance@loom.co.za

Yes, we take your privacy seriously. The entire LOOM system is POPI compliant, and we keep an audit trail of all the activity that takes place on our system. 

Please view our terms and conditions here: LOOM Terms and Conditions

We offer dedicated customer support to assist you with any questions or issues you may have. You can reach our support team through email: support@loom.co.za

To reset your password, go to the login page and click on the "Forgot Password" link. Follow the instructions provided to reset your password. 

 LOOM Log In  

We are committed to continuously improving our software. We release updates and new features on a weekly basis to ensure you have access to the latest tools and enhancements. Enhancements on the system are done to improve its performance and user experience. Feedback from users plays a vital role in identifying areas for improvement, addressing bugs, incorporating new features, and ensuring that the system meets user expectations.

Yes, we provide training resources, including video tutorials and user guides, to help you make the most of LOOM. We also offer training sessions and webinars for our customers.

For more information about training and training material please contact our support team. support@loom.co.za