1.1. Loom Property Insights (“Loom”) is a data analytics and solutions service provider.
1.5. We provide you with the choice of closing your Loom account and to no longer use our Website.
1.6. We take great care (and follow best worldwide industry practices) in protecting your Personal Information and keeping it confidential.
1.7. Loom is a responsible party in terms of POPIA (the Protection of Personal Information Act, No. 4 of 2013).
2.1. We obtain from you such of your Personal Information as is necessary to provide the services to you.
2.2. We process your Personal Information and enter it into a secure information repository – we do all this in a completely automated/electronic environment.
2.3. Once you have subscribed to our services, your own service providers may request your Personal Information from us for the purpose of providing/rendering (or wishing to provide/render) their products and/or services to you.
3.1. To create your account with us and register, you need to provide us with the following Personal Information:
3.2. This information is used by us to open your Loom account and allows us to contact you. If you have accepted the Terms, you are prompted to verify your details and to then create your secure login and password details. Once you have done this, you will be prompted to upload the remainder of your Personal Information (you may choose which aspects of your Personal Information you upload).
3.3. If your own service provider requests Personal Information from us and such request contains information that you have not uploaded, we will send you a notification of the request. When you log in to your Loom account, we will flag the information that you have not uploaded, and you will be unable to approve the request of your own service provider until you have uploaded the relevant information.
3.4. You should change your secure password at least quarterly as an additional measure to keep your account as secure as possible. We also provide additional security measures such as Two-Factor Authentication.
3.5. Should there be changes to your security information (such as your login information), we will send you a verification alert via our service (or through e-mail, mobile phone or otherwise) to confirm that you want to make the changes. If you did not request to make the changes, please contact us by sending an email to email@example.com.
3.6. We provide you with the opportunity to provide feedback on features and to rate your experience when visiting the Website. We will track and keep record of any feedback given by you.
4.1. We use your Personal Information to enable us to render our services to you and to fulfil our contractual obligations to you under the Terms, including confirming and verifying your identity/information with third party service providers.
4.2. We may contact you through our service or through e-mail, mobile phone, notices posted on the Website, messages to your account, push notifications or any other effective way.
4.3. Service-related announcements or technical notices will be sent to you through the alert’s module. You can opt to receive these communications via e-mail by adjusting your preferences.
4.4. Support requests and user feedback is stored by us for record-keeping and quality assurance purposes. Should you wish to provide feedback, lodge a complaint or query, or request technical support, please contact our support by sending an email to firstname.lastname@example.org. This information also facilitates the resolution of similar issues and allows us to improve our overall service to our subscribers and customers.
4.5. Should you wish your information to be removed from our servers, you must close your account with Loom.
5.1. Any Personal Information that you include on your account will be shared with your own service providers if you approve a request by such service provider for your Personal Information (via our service).
5.2. We might make use of third party service providers to, amongst other things, verify the authenticity and validity of information supplied by you. The relationships between us and all third party service providers are strictly protected and regulated by contracts. All the data protection policies of third party service providers are reviewed by us regularly.
5.3. We do not share any more information than what is required by third party service providers to validate and verify your information. We maintain these requirements to meet the criteria of POPIA and similar Personal Information protection legislation.
6.1. We will not process your Personal Information for any purpose other than what is required to provide our services.
6.2. We store your Personal Information in our information repository while your Loom account is in existence or as needed to provide you with our services.
6.3. The Loom servers where we store your Personal Information may also be based in territories outside of South Africa, meaning that your Personal Information may be transferred across borders to countries that may have personal information protection laws that differ from those of South Africa. By using our services, you agree to the transfer of your Personal Information across borders.
7.1. In terms of POPIA, you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information. Amongst other things, you may object to your personal information being processed pursuant to section 11(3) of the POPIA. To do so, please lodge your request in the prescribed manner using the prescribed form, which you may submit to the email address email@example.com.
7.2. Pursuant to section 23 of the POPIA, you may request us to confirm, free of charge, whether we hold any of your personal information. You may also, against payment of the prescribed fee, request the record or a description of the personal information about you held by us, including information about the identity of all third parties, or categories of third parties who have access to this information. You are required to provide adequate proof of identity in order to exercise these rights. To do so please send an email to firstname.lastname@example.org.
7.3. You are also advised of your rights pursuant to section 24 of the POPIA to request us to:
8.1. If you choose to close your Loom Account, we will, as soon as reasonably possible thereafter, destroy your Personal Information contained in our secure information repository. You do acknowledge and agree, however, that your own service providers, whom you have shared your Personal Information with, will continue to have your Personal Information in their possession.
8.2. We may retain your Personal Information even after you have closed your Loom Account if it is reasonably necessary to comply with our legal obligations, for dispute resolution purposes or to be able to confirm previous verifications of your identity.
9.1. The security of your Personal Information is of utmost importance to us. To ensure the security of your Personal Information we implement strict security safeguards designed to protect your Personal Information.
9.2. We regularly monitor our systems for possible vulnerabilities and attacks. We use secure socket layer (SSL) technology to encrypt the Personal Information that you send to us.
9.3. We cannot, however, warrant the security of any information that we store in our secure information repository. There is no guarantee that your Personal Information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical or technical barriers/safeguards.
10.1. It is possible that we will need to disclose your Personal Information when required by law, subpoena, or other legal process, or if the Information Regulator is satisfied that:
10.2. We may also need to disclose your Personal Information to:
10.3. We will attempt to notify you about any legal demands for the disclosure of your Personal Information when appropriate, unless it is prohibited by law or court order, or when the request is an emergency. We may dispute legal demands when we believe, in our sole discretion, that the requests are vague or lack authenticity and/or proper authority. However, we do not promise to challenge every demand.
11.1. Whilst we will do all things reasonably necessary to protect your Personal Information, we cannot guarantee or accept any liability whatsoever for any unauthorised or unlawful disclosures of your Personal Information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
15.2. If you want to send us notices, please use our e-mail address (see clause 15.1.6 above).
15.3. If you want to serve process on us, please use our physical address (see clause 15.1.3 above).
15.4. We will provide notices to you: